Terms and conditions
Last updated: 18 August 2026
1. General Provisions
1.1. These Terms and Conditions of Use and Sale (hereinafter referred to as the “Terms and Conditions”) govern the use of the Santa Verde online store available at santaverde.md, as well as the procedure for placing, paying for, delivering, cancelling and returning orders.
1.2. The owner of the online store and the Seller of the products is:
TATTI LUX SRL
IDNO: 1017611002409
VAT Code: 4200591
Registered address: 5 Benderscaia St., Comrat, UTA Gagauzia, MD-3802, Republic of Moldova
Phone: +373 69 108 302
E-mail: onlinesantaverde@gmail.com
1.3. The online store sells spices, seasonings, spice blends and other food products under the Santa Verde and MANTRA brands.
1.4. The relationship between the Seller and the Customer is governed by the laws of the Republic of Moldova, including legislation on consumer protection, electronic commerce, distance contracts, food safety and food information, personal data protection and payment services.
1.5. By placing an order and ticking the relevant box confirming acceptance of these Terms and Conditions, the Customer confirms that they have read, understood and accepted them.
2. Product Information
2.1. The main characteristics of each product are provided on the relevant product page of the online store.
2.2. For food products, the Customer is provided with the information required by law and necessary to make a purchasing decision, including, depending on the product:
- product name;
- list of ingredients;
- net quantity;
- allergen information, where applicable;
- storage and/or conditions of use;
- information about the manufacturer;
- country of origin, where its indication is required;
- other information required by the legislation of the Republic of Moldova.
2.3. The appearance of the product, the colour of spices and blends, as well as the size and shape of individual natural ingredients, may differ slightly from the images displayed on the website. Such natural variations do not constitute a product defect, provided that its composition and characteristics correspond to the information stated on the packaging.
2.4. The Seller takes reasonable measures to ensure the accuracy of product information and images displayed on the website.
3. Prices
3.1. All prices in the online store are stated in Moldovan lei (MDL).
3.2. The prices displayed on the website are the final prices payable by the Customer and include VAT.
3.3. Delivery charges are indicated separately during the checkout process.
3.4. Before confirming an order, the Customer is given the opportunity to review the total price of the products and the delivery charge.
3.5. The Seller reserves the right to change product prices. Any price change made after an order has been confirmed will not affect the price of that confirmed order.
4. Placing an Order
4.1. To place an order, the Customer selects the desired products, adds them to the shopping cart and provides the information required to fulfil the order.
4.2. The Customer is responsible for the accuracy of the contact information and delivery address provided.
4.3. Before placing the order, the Customer has the opportunity to review the selected products, their quantities, prices, delivery charge and total order value.
4.4. After placing an order, the Customer receives confirmation that the order has been received by the Seller by e-mail and/or another means of communication indicated on the website.
4.5. The order confirmation or subsequent communication will provide the Customer with information regarding the order, delivery method and estimated delivery time.
4.6. If an ordered product is out of stock or the order cannot be fulfilled for another objective reason, the Seller will contact the Customer to agree on a replacement product, modification of the order or cancellation of the order.
A product will only be replaced with the Customer’s consent.
5. Payment
5.1. Payment for an order may be made using the payment methods available on the website at the time the order is placed.
5.2. When paying by bank card, the Customer is redirected to the secure payment environment of the bank/payment service provider.
5.3. The bank cards accepted for payment are indicated on the payment page of the online store.
5.4. TATTI LUX SRL does not receive or store the Customer’s full bank card details where the payment is processed directly through the bank’s payment system.
5.5. An order is considered paid once the payment transaction has been successfully confirmed.
6. Delivery
6.1. Delivery is available throughout the Republic of Moldova to locations covered by the selected delivery service.
6.2. Delivery is carried out by Nova Posta and Fan Courier.
6.3. The delivery charge is MDL 70.
6.4. The estimated delivery time is 1–3 business days.
6.5. The stated delivery times are estimates. In the event of a delay, the Seller will inform the Customer and provide a new estimated delivery time.
6.6. The Customer must provide an accurate delivery address and a valid telephone number and ensure that the order can be received.
6.7. Upon receipt of the order, the Customer is advised to check the integrity of the packaging and verify that the quantity of products received corresponds to the order.
7. Order Cancellation
7.1. The Customer may cancel an order before it has been handed over to the courier service by contacting the Seller by telephone or e-mail.
7.2. If the cancelled order has been paid for by bank card, the Seller will refund the amount paid.
7.3. Once the order has been handed over to the courier service, cancellation will be subject to the stage of delivery and the requirements of the legislation of the Republic of Moldova.
8. Returns and Complaints
8.1. Products may be returned in accordance with the legislation of the Republic of Moldova.
8.2. The Customer has the right to contact the Seller if:
- the product received does not correspond to the order;
- an incorrect quantity of products has been received;
- the product or its packaging is damaged;
- the product is defective;
- the product has expired;
- the product does not correspond to the information provided on the website or packaging.
8.3. To submit a complaint, the Customer should contact the Seller by telephone at +373 69 108 302 or by e-mail at onlinesantaverde@gmail.com, providing the order number and a description of the issue.
To facilitate faster processing of the complaint, the Customer is advised to attach photographs of the product and its packaging.
8.4. Where a complaint is justified, the Seller will, depending on the circumstances and applicable legal requirements, replace the product or refund the relevant amount.
8.5. Products of satisfactory quality may be returned in the cases and in accordance with the procedure provided by the legislation of the Republic of Moldova. The right of return may be restricted for categories of products for which the law provides exceptions, including goods that are liable to deteriorate or expire rapidly, as well as sealed goods which are not suitable for return due to health protection or hygiene reasons once unsealed.
8.6. These Terms and Conditions do not restrict the Customer’s statutory rights in respect of defective or non-conforming products.
9. Refunds
9.1. Where a refund is due for an order paid for by bank card, the refund will be made to the same payment instrument used for the original payment, unless otherwise provided by law or the rules of the relevant payment system.
9.2. The Seller will initiate the refund after confirming the cancellation of the order or approving the Customer’s refund request.
9.3. The actual time required for the funds to be credited depends on the Customer’s bank and the relevant payment system.
10. Personal Data
10.1. For the purpose of placing and fulfilling an order, the Seller may process the Customer’s personal data, including first and last name, telephone number, e-mail address, delivery address and order information.
10.2. Personal data may be used for:
- placing and fulfilling orders;
- arranging delivery;
- communicating with the Customer;
- processing payments and refunds;
- complying with legal obligations;
- handling enquiries and complaints.
10.3. Personal data is processed in accordance with the legislation of the Republic of Moldova on personal data protection.
10.4. Detailed information on the processing of personal data is provided in the Privacy Policy available on the website.
11. Liability
11.1. The Seller is responsible for fulfilling orders and for the quality and conformity of the products sold, within the limits established by the legislation of the Republic of Moldova.
11.2. The Seller is not responsible for an inability or delay in delivering an order resulting from an incorrect address, telephone number or other necessary information provided by the Customer.
11.3. The Seller is not responsible for delays caused by circumstances reasonably beyond its control, including the operation of courier or postal services, adverse weather conditions, emergencies and other force majeure circumstances, subject to the requirements of applicable law.
11.4. Nothing in these Terms and Conditions shall be interpreted as limiting any consumer rights granted under the legislation of the Republic of Moldova.
12. Intellectual Property
12.1. Texts, photographs, graphic materials, designs, the Santa Verde and MANTRA trademarks and other materials available on the website are the property of TATTI LUX SRL and/or are used lawfully.
12.2. The use of website materials for commercial purposes without the prior consent of the rights holder is prohibited, except where permitted by law.
13. Enquiries and Complaints
13.1. For questions regarding orders, delivery, payment, product returns or refunds, the Customer may contact TATTI LUX SRL:
Phone: +373 69 108 302
E-mail: onlinesantaverde@gmail.com
Address: 5 Benderscaia St., Comrat, UTA Gagauzia, MD-3802, Republic of Moldova
Customer support hours: 09:00–18:00.
13.2. The Seller will handle enquiries and complaints within the time limits and in accordance with the procedures established by the legislation of the Republic of Moldova.
14. Changes to the Terms and Conditions
14.1. TATTI LUX SRL may amend these Terms and Conditions from time to time due to changes in legislation, the functionality of the online store or its operating conditions.
14.2. Each order is governed by the Terms and Conditions in force at the time the order is placed, unless mandatory provisions of applicable law provide otherwise.
15. Governing Law
15.1. These Terms and Conditions and the relationship between TATTI LUX SRL and the Customer are governed by the laws of the Republic of Moldova.
15.2. The parties will seek to resolve any disputes amicably, including through the consideration of complaints submitted to the Seller.
15.3. If a dispute cannot be resolved amicably, it will be settled in accordance with the procedures established by the legislation of the Republic of Moldova.
16. Seller Contact Details
TATTI LUX SRL
IDNO: 1017611002409
VAT Code: 4200591
Registered address: 5 Benderscaia St., Comrat, UTA Gagauzia, MD-3802, Republic of Moldova
Phone: +373 69 108 302
E-mail: onlinesantaverde@gmail.com
Website: santaverde.md
Customer support hours: 09:00–18:00.
By placing an order and ticking the box “I have read and accept the Terms and Conditions”, the Customer confirms their acceptance of these Terms and Conditions.