Privacy Policy

Last updated: 18 August 2026

This Privacy Policy explains how TATTI LUX SRL collects, uses and protects the personal data of users of the santaverde.md website and online store.

1. Data Controller

The data controller is:

TATTI LUX SRL

IDNO: 1017611002409

VAT Code: 4200591

Registered address: 5 Benderscaia St., Comrat, UTA Gagauzia, MD-3802, Republic of Moldova

Phone: +373 69 108 302

E-mail: onlinesantaverde@gmail.com

2. Personal Data We May Collect

Depending on how you use the website and online store, we may collect:

first and last name;
telephone number;
e-mail address;
delivery address;
information about orders and products ordered;
payment-related information, without storing full bank card details;
technical information required for the operation and security of the website;
information you provide when contacting us.

3. How We Use Personal Data

Personal data may be processed for:

placing, confirming and fulfilling orders;
processing payments and refunds;
arranging and completing deliveries;
communicating with the Customer regarding an order;
handling enquiries, complaints and returns;
complying with accounting, tax and other legal obligations;
preventing fraud and ensuring the security of the online store;
administering and improving the website.

4. Legal Basis for Processing

We process personal data where necessary for:

entering into and performing a contract resulting from an order;
complying with the legal obligations of TATTI LUX SRL;
pursuing the legitimate interests of TATTI LUX SRL, to the extent permitted by law;
purposes for which you have provided consent, where such consent is required by applicable law.

5. Bank Card Payments

Bank card payments are processed through the secure system of the bank/payment service provider.

TATTI LUX SRL does not receive or store full bank card details, such as the full card number or CVV/CVC security code, where these details are entered directly into the secure system of the payment service provider.

6. Sharing Personal Data

For the purpose of fulfilling orders, certain personal data may be shared with service providers involved in processing the order, including:

the bank and/or payment service provider;
Nova Posta and Fan Courier;
IT, hosting and website maintenance providers;
public authorities where disclosure is required by law.

Only the data necessary to provide the relevant service or comply with legal obligations is shared.

TATTI LUX SRL does not sell customers’ personal data.

7. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected and for the periods required by applicable legislation, including accounting and tax legislation.

After the applicable retention period expires, the data is deleted or anonymised, unless the law requires it to be retained for a longer period.

8. Your Rights

Subject to the conditions established by the legislation of the Republic of Moldova, you have the right to:

obtain information about the processing of your personal data;
request access to your personal data;
request correction of inaccurate or incomplete data;
request deletion of your data where the legal conditions are met;
request restriction of processing where provided by law;
object to processing where provided by law;
withdraw your consent where processing is based on consent;
exercise other rights provided by applicable personal data protection legislation.

To exercise your rights, please contact us at onlinesantaverde@gmail.com.

9. Data Security

TATTI LUX SRL implements reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

10. Cookies

The website may use cookies and similar technologies necessary for the operation of the online store, maintaining products in the shopping cart, website security and improving the user experience.

Where cookies requiring consent under applicable law are used, users will be provided with an appropriate mechanism to give and manage their choices.

11. Changes to this Privacy Policy

TATTI LUX SRL may update this Privacy Policy where necessary due to changes in legislation, the services provided or the functionality of the website.

The current version will remain available on santaverde.md, indicating the date of the latest update.

12. Contact Us

For questions regarding the protection and processing of personal data: